Refund and Returns Policy
At [insert online pharmacy name], we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a refund and returns policy to ensure that you can receive a refund or exchange your product(s) in a hassle-free manner.
- Refund Policy : We offer a 7-day money-back guarantee on all of our products. If you are not satisfied with your purchase, you can return the product(s) within 7 days of the delivery date for a full refund. Please note that shipping and handling charges are non-refundable.
To initiate a refund, please contact our customer service team at [insert contact information]. We will provide you with a return address and instructions on how to return the product(s) to us. We recommend that you use a trackable shipping method and insure the package, as we are not responsible for any lost or damaged packages.
Once we receive the returned product(s), we will process the refund to the original payment method within 5-10 business days.
- Returns Policy : If you receive a product that is damaged or defective, we offer a free returns policy. You can return the product(s) within 7 days of the delivery date for an exchange or refund.
To initiate a return, please contact our customer service team at sales@generict.com. We will provide you with a return address and instructions on how to return the product(s) to us. We will cover the cost of return shipping for damaged or defective products.
Once we receive the returned product(s), we will process the exchange or refund to the original payment method within 5-10 business days.
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Prescription Medications : Please note that we cannot accept returns or offer refunds on used medications, as they are regulated by law and cannot be resold once they have left our pharmacy. If you have any concerns or questions about your prescription medication, please contact our pharmacist at sales@generict.com for assistance.
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Non-Returnable Items Some products are non-returnable for hygiene and safety reasons, such as:
- Medical devices that have been opened or used
- Personal care products, such as creams and lotions
- Incontinence products, such as pads and briefs
- Sexual health products, such as condoms and lubricants
Please check the product description and packaging before making a purchase to determine if the product is non-returnable.
- Cancellation Policy : If you wish to cancel an order that has not yet shipped, please contact our customer service team at sales@generict.com as soon as possible. We will make every effort to cancel the order before it is shipped.
If the order has already been shipped, you will need to initiate a return or refund according to our policies outlined above.
- Contact Us : If you have any questions or concerns regarding our refund and returns policy, please contact us at sales@generict.com. Our customer service team is available to assist you 24*7.
By making a purchase from our online pharmacy, you agree to our refund and returns policy. We reserve the right to modify this policy at any time without notice.
